Bilingual IT Help Desk Technical Support (Entry Level)

Based in the Downtown Los Angeles Fashion District, Ambiance Apparel is a leading manufacturer, importer and wholesaler of casual basic apparel for women & juniors. Founded in 1999, Ambiance Apparel has been catering to the fashion needs of retailers and wholesalers for over 20 years with quality products at affordable prices and high-volume availability of inventory.

We are looking for a full-time on-site IT Help Desk Technician to provide hardware and software support for end user devices. The ideal candidate will be bilingual in Korean and English, have excellent customer support skills, strong analytical and troubleshooting skills, and should be experienced with networks/ client/server systems, PC and laptops, desktop software, peripheral devices, etc.

Responsibilities

• Install, modify, and repair computer hardware and software with superior customer service
• Continuously check for software updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end users
• Keep records of all assigned equipment
• Train end users on how to use software applications and peripheral equipment
• Other assignments as necessary

Requirements

• Bilingual in Korean and English is strongly preferred
• Must have a valid drivers license and have your own mode of transportation to support our HQ, Store, and warehouse locations (within 3 mile radius/mileage is reimbursed)
• 1-3 years of IT support/help desk experience, or related educational background in Information Technology or Computer Science
• Proficient in core Microsoft products, including MS Windows Servers and Active Directory.
• Familiarity with Windows IIS and Linux Web servers.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• Experience with Cisco network Equipment.

ambianceapparel.com

*Ambiance Apparel is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language

• English (Required)
• Korean (Required)
• Spanish (Preferred)

Ability to Commute

* Los Angeles, CA 90021 (Required)

Work Location: In person